General Terms and Conditions (GTC)

General Terms and Conditions and

Customer information

index

1. Scope of application

2. Conclusion of the contract

3. Right of withdrawal

4. Price and payment terms

5. Delivery and shipping conditions

6. Liability for defects

7. Applicable law and jurisdiction

8. Alternative dispute resolution

1) Scope of application

1.1 These General Terms and Conditions (GTC) of Feelgoods Baleares SL

(hereinafter referred to as "Seller"), apply to all contracts concluded by a consumer or

Entrepreneur (hereinafter referred to as "Customer") with the Seller regarding the

Seller concludes a contract for goods or services presented in his online shop.

The customer’s own terms and conditions are hereby rejected, unless

something else was agreed upon.

1.2 Consumers or users within the meaning of these General Terms and Conditions are

natural persons who act primarily for purposes other than their commercial

or self-employed professional activity. Entrepreneur is

any natural or legal person, whether a natural person or a

Legal or unincorporated partnership, which, upon conclusion of a

Legal transaction in one’s own name or on one’s own account for a purpose

which is attributable to their commercial or independent professional activity

can be.

2) Conclusion of the contract

2.1 The product descriptions presented in the Seller’s webshop represent

binding offers of the seller, which the customer accepts by placing an order

accepts.

2.2 The customer can use the online shop integrated in the seller’s webshop

Order form Place orders and thereby accept the seller's offer

By submitting the order via the online order form and

After entering his personal data, the customer clicks the button

At the end of the order process, the legally binding acceptance of the

Contractual offer for the products contained in the shopping cart.

2.3 The seller will send the customer a

Order confirmation by post or email.

2.4 When accepting an offer via the Seller’s online order form

the contract text is saved by the seller and sent to the customer together with the

corresponding General Terms and Conditions in text form (e.g. by e-mail, fax

or letter) after the order has been placed. The contract text will also be sent

Seller’s website and can be viewed by the customer free of charge,

by logging into his password-protected account with his access data,

provided that he has created such an account in the seller's web shop before placing the order.

2.5 Before submitting a binding order via the online order form of the

Seller, the customer can enter his data at any time using the usual keyboard and

Correct mouse functions. In addition, before submitting the binding

Order all data is displayed again in a confirmation window and

can be corrected using the usual keyboard and mouse functions.

2.6 Order processing and contact are usually carried out by e-mail and

automatic order processing. The customer must ensure that the

The email address provided during order processing is correct, so that he can use this

address that can receive emails sent by the seller. In particular, the

Customer to ensure when using spam filters that all emails sent from

Seller himself or from a third party authorized to process the order

can be sent and received.

2.7 If the customer acts as a consumer, the language in which the contract

will be closed, only Spanish.

3) Right of withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the

Seller's cancellation policy.

4) Price and payment terms

4.1 The prices quoted by the Seller are inclusive prices and include the

statutory VAT. If additional delivery or shipping costs are incurred,

These are shown separately in the respective product description.

4.2 The customer can choose from a variety of payment methods available on the website

of the seller.

4.3 If advance payment has been agreed, it is due immediately after conclusion of the contract.

5) Delivery and shipping conditions

5.1 The delivery of the goods shall normally be made by sending to the address specified by the customer.

The delivery address specified in the order confirmation is the one

Delivery address specified by the seller during order processing.

5.2 If the carrier cannot deliver the goods sent to the customer and has to

If you therefore return the goods to the seller, the customer shall bear the costs of

unsuccessful delivery. This does not apply if the customer exercises his right of withdrawal

makes use of the circumstances that lead to the impossibility of delivery

which led to the cancellation of the contract, or if he is temporarily unable to accept the

offered service, unless the seller has promised him the service

announced a reasonable time in advance.

5.3 If the customer is an entrepreneur, the risk of loss and accidental

deterioration of the goods sold passes to the customer as soon as the seller

the goods to the transport company, the freight forwarder or the person otherwise responsible for

has delivered the goods to the person or institution designated for dispatch.

If the customer is a consumer, the risk of

Loss and accidental deterioration of the goods sold generally only

with the handover of the goods to the customer or the receipt of the goods

authorized person. However, if the customer has received the delivery from the

transport company, freight forwarder or any other person responsible for carrying out the

person or company commissioned to deliver and has the

If the seller has not previously named this person or company to the customer, the

Risk of loss and accidental deterioration of the goods sold also

then passes to the customer, if he is a consumer, as soon as the seller

the transport company, the freight forwarder or any other person responsible for carrying out the

has handed over to the person or company commissioned to deliver.

5.4 Collection by the customer from the seller’s warehouse is not possible.

6) Liability for defects

6.1 In the event that the purchased goods are defective, the statutory

Regulations on liability for defects and the statutory warranty rights

of the consumer under the General Consumer Protection Act.

6.2 The customer is requested to inspect delivered goods with obvious

to complain about transport damage to the deliverer and to inform the seller

to inform.

If the customer does not comply with this, this will have no effect on his

statutory or contractual warranty claims for defects.

7) Applicable law and jurisdiction

7.1 All legal relationships between the parties shall be governed by the law of the Kingdom of the

Netherlands.

Spain, excluding the laws on the international sale of movable

For consumers, this choice of law applies only to the extent that the granted

Protection by mandatory provisions of the law of the country in which the consumer

has his habitual residence.

7.2 Furthermore, this choice of law does not apply with regard to the statutory right of withdrawal

for consumers who, at the time of conclusion of the contract, are not resident in a Member State of

European Union and whose sole residence and delivery address is

The date of conclusion of the contract is outside the European Union.

8) Alternative dispute resolution

The seller is neither obliged nor willing to participate in dispute resolution proceedings before

to participate in a consumer arbitration board.